What's the Minimum Order Quantity (MOQ) for your products?
The minimum order quantity is over 100 pieces, samples for trial orders can be done, but only after the Purchase Order is accepted.

Do you accept rush/last time orders? What's the shortest leadtime for production?
Yes, for sample orders it may take from 1-3 days and 3 till 12 working/business days for mass production. We can accept rush orders, but it must be discussed with our sales and production departments, for such request please contact us at: sales@usbpromotional.com

Do you offer free samples?
No, samples have a cost and can be only fabricated when the Purchase Order is accepted.

What type of chip do you use for your USB flash drives?
USB Promotional uses top brand quality chips as: Samsung, Micron, Intel, Hynix, and Toshiba for mentioning some; all of our chips have full capacity and are partitioned only if that's what the client requests. We'll never send you empty carcasses/cases as finished Promotional USB Flash Drives!

What is the process for printing, engraving, or creating my logotype ?
After you send the images, pictures, and/or logotypes (preferentially in vectors PDF, AI, ESP, or PSD) and written ideas/indications, we'll model you a virtual sample or “render” of what you have in mind. Then we shall send it to you by e-mail in about 2 working days. Once we get your approval and the detailing/modifications are authorized for the position, lengths, colors, details, direction, etc. of the logo are made, we ́ll proceed to have the final virtual blueprints —which will be shared-authorized with you― and finally proceed with the sampling process & mass imprinting-modeling.

The shape I like isn't available on your site, can you do the one I require as well?
Of course, send us the image and we'll do our best to accomplish your ideas!

Please note that in rare situations, such as force majeure events (typhoons, earthquakes and the customs department) may delay a these orders as well.

What's the transportation, shipping, courier routing-process?
USB PROMOTIONAL uses top services such as: DHL, FedEx, UPS or TNT (just to mention some) with an arrival time of 3-5 working days depending of the zone and intern routs of each courrier. Regarding our shipment, it's done either by air or sea depending on the locations around the world!

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